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COVID-19: Protecting our Members & Employees

We appreciate your patience as we make adjustments to protect the health and safety of our members and staff while working to continue to serve you.

Safest Ways to Connect with Cascade FCU:

  • Our branches have moved to drive thru an appointment-only services. Only our Kent and Seattle branches have drive-thru services. Please see branch details to make an appointment.
  • Use a CO-OP ATM, surcharge-free, to get cash and make transfers. Find one near you.
  • When visiting our branches, please:
    • Use the drive-thru at our Kent and Seattle branches.
    • Do not visit a branch if you are feeling sick.
    • Use the antibacterial gel we have available at each station.
    • Know that we may greet you a little differently than you are used to – we are discouraging staff from shaking hands at this time.
  • If you have any questions, please give us a call and we can help point you in the right direction for the current circumstances

Financial Relief:

  • Our skip-a-payment program has been adjusted to better meet our members' needs during this unprecedented time.
    • Skip two payments per year
    • The fee to skip-a-payment has been lowered from $25 to $5
  • We have discounted our personal loan and are offering loans with rates as low as 5.95% APR to help cover costs as many members await benefits and/or work to begin.
  • Our HELOC comes with a rate of 2.99% APR* for the first 12 months and has no closing costs. You can withdraw from it as needed and you only pay back what you use. It’s a great safety net to have access to. *Learn more. 
  • We will be waiving certificate early withdrawal fees for members who may need those funds to tide them over.
  • Whether you may need assistance with debt counseling, foreclosure prevention or simply want to use some of your extra at-home time to sit down and create a budget, we have a variety of resources through our partner, GreenPath Financial Wellness.
  • If you need assistance with something that hasn’t been mentioned here, please let us know and we will see if there is another way we can help.

Protect yourself:

  • Do I need cash on hand?
    • If keeping some cash on hand makes you feel a bit more secure, as mentioned above, please visit a CO-OP ATM near you, a Cascade FCU drive thru or make an appointment with one of our branches. You may also consider the following:
      • Security: The most secure place for your money is in a credit union or bank. Your funds at Cascade FCU are insured up to $250,000 through the NCUA (unlike cash, which can be lost or stolen, making it irreplaceable).
      • Interest: The NCUA is the credit union version of banks’ FDIC. And it means, that regardless of what is happening in the stock market, the funds in your accounts at Cascade FCU are unaffected. In fact, as the stock market has gone down recently, our deposit accounts continue to pay positive dividends.
      • Health safety. The CDC is recommending individuals use cash-less forms of payment – debit card, credit card, digital wallets, etc. – to help prevent the spread of COVID-19 since cash is known to carry a lot of germs and pass through many hands. Please wash your hands really well after dealing with cash and do whatever you can to remind yourself to avoid licking your thumbs while counting cash.  
  • Be aware of Coronavirus scams.
    • Currently we are hearing about phishing attacks that appear to be emails with information on the Coronavirus, some even have COVID-19 trackers. When individuals click on links or attachments, their computer is then infected with credential-stealing malware. Protect yourself by:
      • Asking yourself, “is this sender someone I gave my email address to?” If you haven’t heard of them before, look them up online before doing anything with the email.
      • When reading an email hover over any links, does the URL appear to be from the same company as the sender? You may even go straight to the sender’s website and search for the information there instead of clicking on the link or attachment.
      • Emails could look like they are from a medical professional, hospital or government organization, like the CDC or World Health Organization. Be diligent in determining the validity of the sender.
  • Take steps to protect yourself from COVID-19.
    • Wash hands often.
    • Use hand sanitizer that contains at least 60% alcohol
    • Avoid touching your eyes, nose and mouth.
    • Avoid close contact and maintain distance between yourself and other people to help prevent the spread of the virus.
    • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
    • Cough and sneeze into the inside of your elbow.

Cascade FCU is closely monitoring the Center for Disease Control’s recommendations to keep our members and employees safe amid the coronavirus affecting our communities. We are following the prevention guidelines including the cleaning and disinfecting of frequently touched objects and surfaces in our branches.