We appreciate your patience as we make adjustments to protect the health and safety of our members and staff while working to continue to serve you.
Branches are open for drive-thru and appointment-only services.
- Please see branch details to make an appointment.
- When visiting our branches, please:
- Use the drive-thru at our Kent and Seattle branches.
- Do not visit a branch if you are feeling sick or have been in contact with someone who has been sick or confirmed with COVD-19.
- Use the antibacterial gel we have available at each station.
- Know that we may greet you a little differently than you are used to – we are discouraging staff from shaking hands at this time.
Please use online banking and mobile app for as many transactions as possible:
- Check your balances
- Review transactions
- Make transfers and/or payments
- Deposit checks (mobile app)
- Update contact information
- Apply for loans and additional accounts
Use an ATM to get cash and make transfers
- CO-OP ATMs are surcharge-free. Find one near you.
- Additionally, we will be waiving our ATM fee when members use non-CO-OP ATMs (ATM owner may charge a fee, we cannot control that side of the transaction).
If you have any questions, please give us a call and we can help point you in the right direction for the current circumstances.
- Skip-A-Payment on a Cascade FCU loan
- Cover costs with a discounted personal loan and make no payments for the first 90 days
- Establish a safety net with the equity in your home. Our HELOC comes with a rate of 2.99% APR* for the first 12 months and has no closing costs. *Learn more
- Use funds from a certificate to make ends meet, we'll waive the early withdrawal fee
- Get assistance with debt counseling and foreclosure prevention through our partner, GreenPath Financial Wellness. Or request a call from a financial counselor by submitting this form.
If you need assistance with something that hasn’t been mentioned here, please let us know and we will see if there is another way we can help.
Do I need cash on hand?
- If keeping some cash on hand makes you feel a bit more secure, as mentioned above, please visit a CO-OP ATM near you, a Cascade FCU drive thru or make an appointment with one of our branches. You may also consider the following:
- Security: The most secure place for your money is in a credit union or bank. Your funds at Cascade FCU are insured up to $250,000 through the NCUA (unlike cash, which can be lost or stolen, making it irreplaceable).
- Health safety. The CDC is recommending individuals use cash-less forms of payment – debit card, credit card, digital wallets, etc. – to help prevent the spread of COVID-19 since cash is known to carry a lot of germs and pass through many hands. Please wash your hands really well after dealing with cash and do whatever you can to remind yourself to avoid licking your thumbs while counting cash.
- Practical use: To prevent the spread of the coronavirus, many businesses are limiting the amount of cash they are accepting, if they are still accepting cash at all. We recommend that you leave yourself with a variety of payment options including debit and credit cards.
- Coronavirus phishing attacks that appear to be emails with information on the coronavirus, some even have COVID-19 trackers. When individuals click on links or attachments, their computer is then infected with credential-stealing malware. Protect yourself by:
- Asking yourself, “is this sender someone I gave my email address to?” If you haven’t heard of them before, look them up online before doing anything with the email.
- When reading an email hover over any links, does the URL appear to be from the same company as the sender? You may even go straight to the sender’s website and search for the information there instead of clicking on the link or attachment.
- Emails could look like they are from a medical professional, hospital or government organization, like the CDC or World Health Organization. Be diligent in determining the validity of the sender.
- Stimulus scams. Individuals are being contacted through text messages, social media posts and messages or phone calls. They are being told that they can access special grant money and are prompted to provide their Social Security number and pay a processing fee.
- When stimulus checks are issued they will be sent via direct deposit or U.S. Treasure Checks and you will not need to pay a processing fee or provide your personal information in order to receive it.
- Government agencies do not communicate through social media outlets.
- If you are contacted and asked for personal information, hang up and call a trusted number for the organization the caller claimed they were with. Check this list of U.S. federal grant-making agencies to ensure the legitimacy of the caller.
Take steps to protect yourself from COVID-19.
- Wash hands often.
- Use hand sanitizer that contains at least 60% alcohol
- Avoid touching your eyes, nose and mouth.
- Avoid close contact and maintain distance between yourself and other people to help prevent the spread of the virus.
- Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
- Cough and sneeze into the inside of your elbow.
Cascade FCU is closely monitoring the Center for Disease Control’s recommendations to keep our members and employees safe amid the coronavirus affecting our communities. We are following the prevention guidelines including the cleaning and disinfecting of frequently touched objects and surfaces in our branches.