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We appreciate your patience as we have made adjustments to follow guidelines and protect the health and safety of our members and staff.


When visiting our branches, please:

  • Wear a mask, we can also provide one if needed.
  • Remember to practice physical distancing.
  • Stop where indicated to remove your mask briefly for the camera and to be identified for your transaction; then put your mask back on before interacting with staff.
  • Use the handsanitizer available.
  • Do not visit a branch if you are feeling sick or have been in contact with someone who has been sick or confirmed with COVD-19.
  • If you would like to make an appointment, please contact the branch location you will be visiting directly.


  • Skip-A-Payment on a Cascade FCU loan.
  • Cover costs with a discounted personal loan and make no payments for the first 90 days.
  • Establish a safety net with the equity in your home. Our HELOC comes with a rate of 1.99% APR* for the first 12 months and has no closing costs. *Learn more. 
  • Save on interest by transferring higher-rate balances to a Cascade FCU credit card by June 30, 2021 and get 0.99% APR on the transferred funds through June 30, 2022. Learn more or start your transfer.
  • Get assistance with debt counseling and foreclosure prevention through our partner, GreenPath Financial Wellness. Or request a call from a financial counselor by submitting this form

If you need assistance with something that hasn’t been mentioned here, please let us know and we will see if there is another way we can help.


Be aware of scams.

  • There is a lot going on. Between COVID-19, vaccination phases and stimulus checks, cards and direct deposits, it pays to give emails, phone calls and even text messages a second thought before clicking on anything or providing any personal details. Protect yourself by:
    • Asking yourself, “is this sender someone I gave my email address to?” If you haven’t heard of them before, look them up online before doing anything with the email.
    • When reading an email hover over any links, does the URL appear to be from the same company as the sender? You may even go straight to the sender’s website and search for the information there instead of clicking on the link or attachment. 
    • Emails could look like they are from a medical professional, hospital or government organization, like the CDC or IRS. Be diligent in determining the validity of the sender.
    • Any calls that begin with the caller quickly asking for personal information, even if to "verify you" the best idea is to hang up, look up the business and call a trusted number for that business to ask about the validity of the call. 

Take steps to protect yourself from COVID-19.

    • Wash hands often.
    • Use hand sanitizer that contains at least 60% alcohol.
    • Avoid touching your eyes, nose and mouth.
    • Avoid close contact and maintain distance between yourself and other people to help prevent the spread of the virus.
    • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
    • Cough and sneeze into the inside of your elbow.

Cascade FCU continues to closely monitor the Center for Disease Control’s recommendations to keep our members and employees safe amid the coronavirus affecting our communities. We are following the prevention guidelines including the cleaning and disinfecting of frequently touched objects and surfaces in our branches.