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We appreciate your patience as we have made adjustments to follow guidelines and protect the health and safety of our members and staff.


Branches are open for drive-thru and appointment-only services.

  • Please see branch details to make an appointment.
  • When visiting our branches, please:
    • Use the drive-thru at our Kent and Seattle branches.
    • Do not visit a branch if you are feeling sick or have been in contact with someone who has been sick or confirmed with COVD-19.
    • Use the antibacterial gel we have available at each station.
    • Know that we may greet you a little differently than you are used to – we are discouraging staff from shaking hands at this time. 
    • If you are not wearing a mask, we will ask you to put one on for any interaction inside a branch

Please use online banking and mobile app for as many transactions as possible:

  • Check your balances
  • Review transactions
  • Make transfers and/or payments
  • Deposit checks (mobile app)
  • Update contact information
  • Apply for loans and additional accounts

Use an ATM to get cash and make transfers

If you have any questions, please give us a call and we can help point you in the right direction for the current circumstances.


  • Skip-A-Payment on a Cascade FCU loan
  • Cover costs with a discounted personal loan and make no payments for the first 90 days
  • Establish a safety net with the equity in your home. Our HELOC comes with a rate of 1.99% APR* for the first 12 months and has no closing costs. *Learn more. 
  • Save on interest by transferring higher-rate balances to a Cascade FCU credit card by February 31, 2021 and get 0.99% APR on the transferred funds through December 31, 2021. Learn more or start your transfer.
  • Get assistance with debt counseling and foreclosure prevention through our partner, GreenPath Financial Wellness. Or request a call from a financial counselor by submitting this form

If you need assistance with something that hasn’t been mentioned here, please let us know and we will see if there is another way we can help.


Be aware of coronavirus scams.

  • Coronavirus phishing attacks that appear to be emails with information on the coronavirus, some even have COVID-19 trackers. When individuals click on links or attachments, their computer is then infected with credential-stealing malware. Protect yourself by:
    • Asking yourself, “is this sender someone I gave my email address to?” If you haven’t heard of them before, look them up online before doing anything with the email.
    • When reading an email hover over any links, does the URL appear to be from the same company as the sender? You may even go straight to the sender’s website and search for the information there instead of clicking on the link or attachment. 
    • Emails could look like they are from a medical professional, hospital or government organization, like the CDC or World Health Organization. Be diligent in determining the validity of the sender.

Take steps to protect yourself from COVID-19.

    • Wash hands often.
    • Use hand sanitizer that contains at least 60% alcohol
    • Avoid touching your eyes, nose and mouth.
    • Avoid close contact and maintain distance between yourself and other people to help prevent the spread of the virus.
    • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
    • Cough and sneeze into the inside of your elbow.

Cascade FCU continues to closely monitor the Center for Disease Control’s recommendations to keep our members and employees safe amid the coronavirus affecting our communities. We are following the prevention guidelines including the cleaning and disinfecting of frequently touched objects and surfaces in our branches.